Policies And Terms

Web Store Policies


Credit Card
You may pay by credit card. At the time your order is placed, Shepherd's Heart obtains a pre-approval from the credit card company for the amount of the order. Credit card billing occurs when your order ships.

The online store accepts Visa, MasterCard, American Express and Discover.

All online credit card transactions are processed by industry-leading PayPal to insure the highest level of security.

Online store purchases will include sales tax based on the ship-to location and the sales tax rate in effect at the time of shipping. If you phone in your order, the online store sales representative will provide the final dollar total of your order including tax and any applicable shipping charges at the time you place your order. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the new tax rate in effect at the time of shipment will apply. The proof of purchase that Shepherd's Heart mails to you will include any applicable sales tax.

If your order is being placed on behalf of a tax-exempt organization or individual, please email shepherdshrt@aol.com. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. Federal tax exemption certificates are not accepted.

If you are not satisfied with your online purchase or product for any reason, please e-mail shepherdshrt@aol.com for a full refund.

If you discover what you believe is a product defect for any product, please contact shepherdshrt@aol.com. Such a defect, if any, will be replaced by Shepherd's Heart.

Shipping charges are based on the total weight of the order and shipping method selected.

Note: Title and risk of loss to all product will pass to you upon shipment from Shepherd's Heart shipping location. However, it is Shepherd's Heart policy to replace products lost or damaged in transit.


Shepherd's Heart is not responsible for typographic errors.

Shepherd's Heart reserves the right to change the terms and conditions of sale at the online store at any time.

All sales at the online store are governed by Colorado law, without giving effect to its conflict of law provisions.

No Shepherd's Heart employee or agent has the authority to vary any of the online store's policies or the terms and conditions governing any sale.

Collection of your Personal Information
Shepherd's Heart collects personal information, such as your e-mail address, name, home or work address or telephone number, and may also collect demographic information, such as your ZIP code, age, and gender. All of the registration information you provide will be stored by Shepherd's Heart.

Use of your Personal Information
Shepherd's Heart collects and uses your personal information to deliver the services you have requested. These services may include a monthly newsletter or current billing information. Shepherd's Heart does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Shepherd's Heart may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the site; or (b) protect and defend the rights or property of Shepherd's Heart.

Personal information collected on this site may be stored and processed in the United States or any other country in which Shepherd's Heart maintains facilities, and by using this site, you consent to any such transfer of information outside of your country.

Control of your Personal Information
You may subscribe and unsubscribe to Shepherd's Heart Newsletters by going to www.shmministry.com In addition, each Shepherd's Heart newsletter you receive will have instructions on how to unsubscribe prominently mentioned in it.

Security of your Personal Information
Shepherd's Heart is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure.

Enforcement of this Privacy Statement
If you have questions regarding this statement, you should first contact Shepherd's Heart via e-mail. Shepherd's Heart may also be reached by the customer service telephone number 1-303-884-8030.

Contact Information
Shepherd's Heart welcomes your comments regarding this Privacy Statement. If you believe that Shepherd's Heart has not adhered to this Statement, please contact Shepherd's Heart by telephone, e-mail, or postal mail.